Director of Customer Success (Growth)

USA (Remote)

Full Time

At Atlan, one of our core values is putting the problem first and solution second. That’s why our folks in the Business Team come to work every morning with the intent of helping as many people as they can. Even if this means telling them that we’re not the right fit for them.

As part of our Business Team, you’ll be our eyes and ears on the ground—working to understand our users’ biggest challenges and wins—so we can integrate this information into our vision for our products. Every line of code we write and every pixel we create will be shaped by what you see and hear on a daily basis.

Let’s lead from the front and show the world how it’s done.

(Co-founders of Atlan)

Why is this role important for us? 🤔

At Atlan, we're growing fast in regions around the world. In the past two years, we've won some amazing customers including Autodesk, Nasdaq, Unilever, WeWork and many more!
We’re now looking to hire a revenue retention and expansion focussed leader who can help grow our footprint within these marquee accounts.
This role is going to have a huge impact on company-wide growth and success.

Your mission at Atlan 🌟

The face of Atlan: You will be the face of engagements with Atlan customers as a leader of this newly formed strategic accounts team. You will work closely with Customer Success, Happiness, Product and Engineering to ensure continued customer adoption and success.
Leading from the front: You will be the executive sponsor with our most important customers as well as problem solving within any risk accounts. Being able to identify the strategic priorities of Fortune 500 customers with the expertise to find new opportunities to drive growth and efficiency
Customer evangelism: At Atlan, we believe that our customers are the biggest heroes. You will play the role of evangelising our customers and their journeys to the broader data community.

What makes you a match for us? 😍

Prior exposure to building / growing a strategic accounts team.
Experience driving revenue growth by developing and implementing strategic account plans.
Strong handle on the financial fundamentals of running a post sales organization, with demonstrated responsibility for understanding and owning NRR targets, adoption, growth, customer lifetime value and the implication of churn.
Technical selling experience in the data space; can lead and coach a team of strategic account managers and also take the lead on the biggest, most complex organisational structures.
Executive presence and gravitas; can carry the room with executive leadership at large companies.

Can't wait to join us?
Get started on your application.

Apply Now

Do your life's best work with Atlan

Shape the future of our products

As part of the Business Team, you play a pivotal role. You are the voice of our users and inform all the important decisions we make. You will work closely with our users and prospects to understand their pain points and feed this information into our product roadmap.

Not only have I been able to understand how the Product Team approaches creating a product, but I’ve also been able to share our customers’ feedback with the team, which directly influences product development. Here, your input can shape everything from the name of a product to the features it needs to have!
Kritika Oberoi
Founder's Staff
I'm the eyes and ears for the product team and give them a clear picture of our users’ feedback, their daily workflows, critical decisions, motivations and more. This helps us build a product that truly solves the problems faced by every human of data that we work with!
Aishwarya Bedekar
Partnerships Manager

Item 1 of 2

I've been astounded thus far with my experience at Atlan. Everyone is an A+ player, works hard, and believes in the common mission. What I love most is the reflective culture we have. Everyone is self-aware and highlights challenges as opposed to hiding them. Over-communication is paramount, even more so in a remote culture, and I think we do a great job of it.
Andrew Ermogenous
Partnerships Manager
A relentless focus on our core values is at the heart of everything that we do at Atlan. This helps build a strong culture in which professional growth is entwined with business growth, where everyone is committed to constant improvement. I have never met a single person at Atlan who just wants to leave things as they are — we are here to learn, get our hands dirty and push our boundaries!
Mathura Vaidyanathan
Bangalore, India
My first week here had me hit the ground running with speaking to customers, onboarding them, and taking complete ownership of their experience. In my role, I get to collaborate with almost all functions in Atlan and this excellent support system enables me to drive a great customer experience. Being a primary interface between customers and the product team and playing a pivotal role in the growth of the product is both rewarding and fulfilling!
Ashwin Murali
Bangalore, India
From day one, I have been under GREAT mentors who worked hard to upgrade my knowledge and skills. I came from a different work background and yet they were patient with me, while at the same time they recognized my achievements. The people here are so motivated and dedicated, it's contagious! I've never worked for a company that's more welcoming and nurturing as Atlan.
Ma. Isabel Yonzon-Atienza
Manila, Philippines

Item 1 of 4

Ownership and autonomy from day one

At Atlan, business is all about putting the user first and addressing their needs. So the way your set your goals will be informed by the unique challenges that you need to solve. That’s why you have complete ownership of your projects—you set the priorities, decide on the experiments, and the best way to reach your goals.

Working at Atlan has been one for the books. Waking up every day to the challenge of building the Africa business pipeline has forced me to grow both personally and professionally more ways than I ever imagined. I have naturally grown to approach and tackle challenges differently as well as selectively choose my priorities to maximize my energy.
Quinta Onditi
Consultant
At Atlan, I’ve always been encouraged to take full ownership of my projects from the first day itself. It is Atlan that I’ve got the opportunity to try various experiments to take our product across geographies and industries. Where else would I get so much freedom to experiment and manage my work.
Ujwal Chaudhari
Sales Executive

Item 1 of 2

Apply for Director of Customer Success (Growth)

Fill the form below to kick-start your application. You will be redirected to our job site upon submitting your details.