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Sr. Customer Engineer

India

Full Time

At Atlan, one of our core values is putting the problem first and solution second. That’s why our folks in the Business Team come to work every morning with the intent of helping as many people as they can. Even if this means telling them that we’re not the right fit for them.

As part of our Business Team, you’ll be our eyes and ears on the ground—working to understand our users’ biggest challenges and wins—so we can integrate this information into our vision for our products. Every line of code we write and every pixel we create will be shaped by what you see and hear on a daily basis.

Let’s lead from the front and show the world how it’s done.

founders sign

(Co-founders of Atlan)

What will you do at Atlan?

  • Provide assistance on technical issues raised by customers/prospects using Atlan
  • Act as a technical bridge between our front-line support team and the Engineering team
  • Debug technical/functional issues reported by the Customer Happiness team.
  • Provide bug fixes for customer-reported issues
  • Provide feedback to Engineering on Issue Patterns/Design changes/Features
  • Document issue resolutions as Runbooks / Knowledge Base articles

What makes you a match?

  • Prior experience supporting enterprise software products as part of the technical support team (L3 support or higher preferred)
  • Experience with Technical Debugging - Code browsing (Python/Java), Attaching Code debugger, Log analysis
  • Strong Computing & Software fundamentals - Operating System (Linux), Network, Storage (File Systems), Programming/Scripting, REST
  • Understanding of Cloud technologies/deployments - Kubernetes/AWS/Azure/GCP/Argo [Preferred]
  • Effective communication - Be able to concisely define problem statements and draft solutions.
  • Ability to work in shifts to support our global customer base.

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Do your life's best work with Atlan

Shape the future of our products

As part of the Business Team, you play a pivotal role. You are the voice of our users and inform all the important decisions we make. You will work closely with our users and prospects to understand their pain points and feed this information into our product roadmap.

Ownership and autonomy from day one

At Atlan, business is all about putting the user first and addressing their needs. So the way your set your goals will be informed by the unique challenges that you need to solve. That’s why you have complete ownership of your projects—you set the priorities, decide on the experiments, and the best way to reach your goals.

Apply for Sr. Customer Engineer

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