Enablement Manager


Full Time

At Atlan, one of our core values is putting the problem first and solution second. That’s why our folks in the Business Team come to work every morning with the intent of helping as many people as they can. Even if this means telling them that we’re not the right fit for them.

As part of our Business Team, you’ll be our eyes and ears on the ground—working to understand our users’ biggest challenges and wins—so we can integrate this information into our vision for our products. Every line of code we write and every pixel we create will be shaped by what you see and hear on a daily basis.

Let’s lead from the front and show the world how it’s done.

founders sign

(Co-founders of Atlan)

What will you do? 🤔

  • Work closely with GTM, Product and Customer Success teams to develop and deliver programs that increase customer engagement and loyalty.
  • Analyze customer data and feedback to identify opportunities, monitor success, and optimization across customer success programs.
  • Deliver on these programs which includes driving milestone meetings, ensuring high levels of impact and client satisfaction.
  • Develop detailed project plan schedules to ensure project team accountability for milestone dates.
  • Create comprehensive weekly status reports and communication plans to internal project teams
  • Collaborate with cross functional teams to provide feedback and identify areas for improvement.

Your mission at Atlan 🌟

  • We believe that great customer service is a company value, not a job role that you can hire for. Every single person in the company is responsible for creating delight in the lives of our users. Doing what's right for the customer is baked into the Atlan DNA.
  • As an Enablement Manager, you are critical to the overall management of projects delivered by the Customer Success team including renewals, onboarding and account health.
  • We are building a customer centric organisation, you will play a pivotal role ensuring our teams are enabled to deliver success for our customers.

What makes you a great match for us? 😍

  • 3+ years experience as a Program Manager, Project Manager, Engagement Manager.
  • Experience in SaaS, Consulting or Professional Services.
  • Bonus if you have worked on customer success projects such as renewals and onboardings.
  • Strong communication skills.

Can't wait to join us?
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Do your life's best work with Atlan

Shape the future of our products

As part of the Business Team, you play a pivotal role. You are the voice of our users and inform all the important decisions we make. You will work closely with our users and prospects to understand their pain points and feed this information into our product roadmap.

Ownership and autonomy from day one

At Atlan, business is all about putting the user first and addressing their needs. So the way your set your goals will be informed by the unique challenges that you need to solve. That’s why you have complete ownership of your projects—you set the priorities, decide on the experiments, and the best way to reach your goals.

Apply for Enablement Manager

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