Customer Support Engineer

USA (Remote)

Full Time

At Atlan, one of our core values is putting the problem first and solution second. That’s why our folks in the Business Team come to work every morning with the intent of helping as many people as they can. Even if this means telling them that we’re not the right fit for them.

As part of our Business Team, you’ll be our eyes and ears on the ground—working to understand our users’ biggest challenges and wins—so we can integrate this information into our vision for our products. Every line of code we write and every pixel we create will be shaped by what you see and hear on a daily basis.

Let’s lead from the front and show the world how it’s done.

(Co-founders of Atlan)

Are you a data champion yearning to tackle challenges head-on and empower others? Join Atlan, where we're leading the active metadata management revolution, enabling data teams to unlock insights and drive innovation. As a Customer Support Engineer, you'll be at the forefront, directly tackling support tickets and guiding our customers to conquer data mountains with confidence.

Embrace the Impact:

Work with industry leaders: Collaborate with top-tier data teams, pushing the boundaries of data discovery, governance, and quality.
Shape the future of data: Be a key player in revolutionizing how organizations unlock data's true potential.
See the difference you make: Directly resolve customer concerns and inquiries through support tickets, empowering them to achieve their data-driven goals.

Unleash Your Data Prowess:

Become a data guru: Deepen your expertise in data catalogs, governance, quality, observability, warehouses, lakes, CDPs, and beyond.
Master the Atlan arsenal: Seamlessly troubleshoot, analyze, and resolve issues raised in support tickets, guiding customers on platform intricacies.
Collaborate like a champion: Team up with engineers to address pain points and elevate the Atlan experience.
Craft knowledge treasures: Contribute to an expansive knowledge base, empowering future data explorers.

Are you the data whisperer we seek?

4+ years of: Customer Support, Cloud Support, Technical Support, or Product Support Engineer experience.
Expertise in data-related domains: data catalogs, governance, quality, observability, etc.
Technical prowess: SQL, REST APIs, Linux/CLI/Terminal, Kubernetes, Cloud technology (AWS, Azure, GCP).
Familiarity with DBT/Snowflake/Databricks, prior experience with data platforms and governance, strong customer relationship building skills.
Bachelors/Masters in Computer Science or a related field preferred.

Ready to unlock the power of data? Apply now and embark on a journey of impact, growth, and data mastery!

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Do your life's best work with Atlan

Shape the future of our products

As part of the Business Team, you play a pivotal role. You are the voice of our users and inform all the important decisions we make. You will work closely with our users and prospects to understand their pain points and feed this information into our product roadmap.

Not only have I been able to understand how the Product Team approaches creating a product, but I’ve also been able to share our customers’ feedback with the team, which directly influences product development. Here, your input can shape everything from the name of a product to the features it needs to have!
Kritika Oberoi
Founder's Staff
I'm the eyes and ears for the product team and give them a clear picture of our users’ feedback, their daily workflows, critical decisions, motivations and more. This helps us build a product that truly solves the problems faced by every human of data that we work with!
Aishwarya Bedekar
Partnerships Manager

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I've been astounded thus far with my experience at Atlan. Everyone is an A+ player, works hard, and believes in the common mission. What I love most is the reflective culture we have. Everyone is self-aware and highlights challenges as opposed to hiding them. Over-communication is paramount, even more so in a remote culture, and I think we do a great job of it.
Andrew Ermogenous
Partnerships Manager
A relentless focus on our core values is at the heart of everything that we do at Atlan. This helps build a strong culture in which professional growth is entwined with business growth, where everyone is committed to constant improvement. I have never met a single person at Atlan who just wants to leave things as they are — we are here to learn, get our hands dirty and push our boundaries!
Mathura Vaidyanathan
Bangalore, India
My first week here had me hit the ground running with speaking to customers, onboarding them, and taking complete ownership of their experience. In my role, I get to collaborate with almost all functions in Atlan and this excellent support system enables me to drive a great customer experience. Being a primary interface between customers and the product team and playing a pivotal role in the growth of the product is both rewarding and fulfilling!
Ashwin Murali
Bangalore, India
From day one, I have been under GREAT mentors who worked hard to upgrade my knowledge and skills. I came from a different work background and yet they were patient with me, while at the same time they recognized my achievements. The people here are so motivated and dedicated, it's contagious! I've never worked for a company that's more welcoming and nurturing as Atlan.
Ma. Isabel Yonzon-Atienza
Manila, Philippines

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Ownership and autonomy from day one

At Atlan, business is all about putting the user first and addressing their needs. So the way your set your goals will be informed by the unique challenges that you need to solve. That’s why you have complete ownership of your projects—you set the priorities, decide on the experiments, and the best way to reach your goals.

Working at Atlan has been one for the books. Waking up every day to the challenge of building the Africa business pipeline has forced me to grow both personally and professionally more ways than I ever imagined. I have naturally grown to approach and tackle challenges differently as well as selectively choose my priorities to maximize my energy.
Quinta Onditi
Consultant
At Atlan, I’ve always been encouraged to take full ownership of my projects from the first day itself. It is Atlan that I’ve got the opportunity to try various experiments to take our product across geographies and industries. Where else would I get so much freedom to experiment and manage my work.
Ujwal Chaudhari
Sales Executive

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