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Lead Customer Engineering Specialist (Remote)

India, Remote

Full Time

At Atlan, one of our core values is putting the problem first and solution second. That’s why our folks in the Business Team come to work every morning with the intent of helping as many people as they can. Even if this means telling them that we’re not the right fit for them.

As part of our Business Team, you’ll be our eyes and ears on the ground—working to understand our users’ biggest challenges and wins—so we can integrate this information into our vision for our products. Every line of code we write and every pixel we create will be shaped by what you see and hear on a daily basis.

Let’s lead from the front and show the world how it’s done.

founders sign

(Co-founders of Atlan)

We are hiring a Lead Customer Engineering Specialist within our Product & Engineering Support group to help us continue providing world-class support experience to our customers, globally. In this role, you’ll not only be helping our customers identify product issues but also resolving them on the ground including bug fixing & code reviews.

What will you do at Atlan?

  • Challenge yourself: Go beyond basic troubleshooting, diagnose & fix complex product issues using your Python/Java expertise.
  • Empower users: Analyze issue patterns, suggest improvements & uncover new use cases to shape the future of our platform.
  • Become the knowledge hub: Craft solutions, enhance processes & contribute to public knowledge articles, guiding users & your team.
  • Lead & inspire: Mentor others, share your expertise & foster a collaborative environment where everyone thrives.

What makes you a match?

  • 5+ years into Technical Support at a level closest to engineering (L3 or higher) with strong Python/Java skills.
  • Technical Debugging - Code browsing (Python/Java), attaching a code debugger, Log analysis. For e.g.
  • Reverse engineer (problem statement to code snippet)
  • Run code locally and understand the flow line by line
  • Test fixes locally and commit the changes
  • Passion for empowering users: Understand their pain points & find solutions that make a real impact.
  • Solid computing fundamentals: Master operating systems (Linux), networks, storage, scripting & REST APIs.
  • Communication that shines: Clearly explain technical concepts to anyone.
  • Preferred:
  • Cloud-native tech experience (Kubernetes) & cloud platform exposure (AWS, Azure, GCP).
  • SaaS & startup environment familiarity.
  • Worked as a Software Engineer (bug-fixing and/or feature development)
  • Experience leading a technical team.
  • What you will get?
  • Collaborative Team: Work alongside talented, humble individuals dedicated to revolutionizing data team experiences globally.
  • Remote Flexibility: Enjoy the freedom to work from anywhere in the world, prioritizing work-life balance.
  • Cultural Immersion: Immerse yourself in a culture that values learning, knowledge-sharing, and plenty of pet photos on Slack! 🐕🐈

Can't wait to join us?
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Do your life's best work with Atlan

Shape the future of our products

As part of the Business Team, you play a pivotal role. You are the voice of our users and inform all the important decisions we make. You will work closely with our users and prospects to understand their pain points and feed this information into our product roadmap.

Ownership and autonomy from day one

At Atlan, business is all about putting the user first and addressing their needs. So the way your set your goals will be informed by the unique challenges that you need to solve. That’s why you have complete ownership of your projects—you set the priorities, decide on the experiments, and the best way to reach your goals.

Apply for Lead Customer Engineering Specialist (Remote)

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