Software Engineer- II, Infra

India

Full Time

At Atlan, one of our core values is putting the problem first and solution second. That’s why our folks in the Business Team come to work every morning with the intent of helping as many people as they can. Even if this means telling them that we’re not the right fit for them.

As part of our Business Team, you’ll be our eyes and ears on the ground—working to understand our users’ biggest challenges and wins—so we can integrate this information into our vision for our products. Every line of code we write and every pixel we create will be shaped by what you see and hear on a daily basis.

Let’s lead from the front and show the world how it’s done.

(Co-founders of Atlan)

About the Role:

We are currently looking for a Software Engineer II - Infrastructure to join our dynamic team. In this role, you will play a pivotal part in debugging technical issues within a sophisticated stack that encompasses virtualization, containers, microservices, and beyond. Your expertise will be instrumental in ensuring the seamless operation of our cloud infrastructure and delivering timely support to our valued customers. If you're ready to make a significant impact in a fast-paced environment, we invite you to be a key player in our mission to drive excellence and innovation.

What will you do? 🤔

Technical Issue Resolution:

Debug complex technical issues across virtualization, containers, and microservices to ensure platform stability and performance.

Customer Cloud Issue Management:

Take ownership of customer cloud issues, effectively communicating with workgroups on behalf of end customers to resolve problems promptly.

Service Level Management:

Proactively manage service levels and abandon rates during business-critical needs to ensure a seamless user experience.

Major Incident Handling:

Handle major incidents by coordinating with multiple teams and leading as a Priority Incident Manager to ensure swift resolution.

Automation and Scripting:

Generate scripts and templates to automate resource provisioning, enhancing operational efficiency.

Continuous Improvement:

Implement proactive measures to manage outage events, driving incident response and fostering blameless postmortems for continuous improvement.

Knowledge Sharing:

Stay up-to-date with the latest developments and challenges related to cloud infrastructure, providing insights to enhance our platform's performance and reliability.

What makes you a match for us? 😍

In depth experience in one of the major cloud platforms (AWS, Azure, or GCP) with a deep understanding of its services and best practices.
Strong knowledge of Kubernetes with hands-on experience in managing Kubernetes clusters.
Working experience with tools such as Argo CD, Argo Workflow, Loft vCluster, or Prometheus/Grafana.
Proficiency in one or more programming languages such as Java, Python, or Go, with the ability to create efficient scripts and automation.
Familiarity with databases like Cassandra, Elasticsearch, PostgreSQL, or Redis is a plus.
Experience with multi-tenancy on Kubernetes for seamless resource management.
Exceptional verbal, presentation, and written communication skills to convey technical information effectively.
Availability to work during EST/EDT hours (7 PM to 4 AM IST) to align with global operations.

Can't wait to join us?
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Do your life's best work with Atlan

Shape the future of our products

As part of the Business Team, you play a pivotal role. You are the voice of our users and inform all the important decisions we make. You will work closely with our users and prospects to understand their pain points and feed this information into our product roadmap.

Not only have I been able to understand how the Product Team approaches creating a product, but I’ve also been able to share our customers’ feedback with the team, which directly influences product development. Here, your input can shape everything from the name of a product to the features it needs to have!
Kritika Oberoi
Founder's Staff
I'm the eyes and ears for the product team and give them a clear picture of our users’ feedback, their daily workflows, critical decisions, motivations and more. This helps us build a product that truly solves the problems faced by every human of data that we work with!
Aishwarya Bedekar
Partnerships Manager

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I've been astounded thus far with my experience at Atlan. Everyone is an A+ player, works hard, and believes in the common mission. What I love most is the reflective culture we have. Everyone is self-aware and highlights challenges as opposed to hiding them. Over-communication is paramount, even more so in a remote culture, and I think we do a great job of it.
Andrew Ermogenous
Partnerships Manager
A relentless focus on our core values is at the heart of everything that we do at Atlan. This helps build a strong culture in which professional growth is entwined with business growth, where everyone is committed to constant improvement. I have never met a single person at Atlan who just wants to leave things as they are — we are here to learn, get our hands dirty and push our boundaries!
Mathura Vaidyanathan
Bangalore, India
My first week here had me hit the ground running with speaking to customers, onboarding them, and taking complete ownership of their experience. In my role, I get to collaborate with almost all functions in Atlan and this excellent support system enables me to drive a great customer experience. Being a primary interface between customers and the product team and playing a pivotal role in the growth of the product is both rewarding and fulfilling!
Ashwin Murali
Bangalore, India
From day one, I have been under GREAT mentors who worked hard to upgrade my knowledge and skills. I came from a different work background and yet they were patient with me, while at the same time they recognized my achievements. The people here are so motivated and dedicated, it's contagious! I've never worked for a company that's more welcoming and nurturing as Atlan.
Ma. Isabel Yonzon-Atienza
Manila, Philippines

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Ownership and autonomy from day one

At Atlan, business is all about putting the user first and addressing their needs. So the way your set your goals will be informed by the unique challenges that you need to solve. That’s why you have complete ownership of your projects—you set the priorities, decide on the experiments, and the best way to reach your goals.

Working at Atlan has been one for the books. Waking up every day to the challenge of building the Africa business pipeline has forced me to grow both personally and professionally more ways than I ever imagined. I have naturally grown to approach and tackle challenges differently as well as selectively choose my priorities to maximize my energy.
Quinta Onditi
Consultant
At Atlan, I’ve always been encouraged to take full ownership of my projects from the first day itself. It is Atlan that I’ve got the opportunity to try various experiments to take our product across geographies and industries. Where else would I get so much freedom to experiment and manage my work.
Ujwal Chaudhari
Sales Executive

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