Customer Solutions Architect

USA (Remote)

Full Time

At Atlan, one of our core values is putting the problem first and solution second. That’s why our folks in the Business Team come to work every morning with the intent of helping as many people as they can. Even if this means telling them that we’re not the right fit for them.

As part of our Business Team, you’ll be our eyes and ears on the ground—working to understand our users’ biggest challenges and wins—so we can integrate this information into our vision for our products. Every line of code we write and every pixel we create will be shaped by what you see and hear on a daily basis.

Let’s lead from the front and show the world how it’s done.

(Co-founders of Atlan)

Why is this role important for us? 🔗

We believe that great customer service is a company value, not a job role that you can hire for. Every single person in the company is responsible for creating delight in the lives of our users. Doing what's right for the customer is baked into the Atlan DNA.
As Atlan grows at a rapid pace, we continue to encounter diverse technology stacks, and our customers need our help in integrating Atlan into this stack. Therefore we are scaling our Customer Solutions Architecture group to better integrate Atlan into the customer Landscape.
Atlan is built upon an Open API framework and the Customer Solution Architecture Team is at the forefront of driving Innovation for our customers using this framework.
As part of the Customer Solution Architecture team, be part of a highly motivated and driven Customer Experience group working with amazing data teams at customers such as Plaid, Monster and WeWork.
If you're looking for a high-impact opportunity at a fast-growing startup and truly believe that user and customer delight can be one of the biggest moats for a company, this is the role for you.

Your mission at Atlan 🌟

At Atlan, the customer Journey is broken into three parts - Onboarding, Adoption and Innovation. The Customer Solution Architects (CSA) are integral in helping our customers through all three phases of their journey.
The CSA team works closely with the Customer Success Manager as well as Customer teams of Data Architects, Data Engineers and Data Platform owners to onboard customers onto Atlan, drive Atlan adoption and use the power of Active Metadata to automate and innovate.
During the Onboarding phase, the CSA team focuses on Integrating Atlan into the customer tech stack. Integrations include Snowflake, Redshift, Databricks, Bigquery, DBT, Tableau, Looker and many more.
During the Adoption phase, the CSA team focuses on driving adoption for use cases such as Data Discovery, Data Governance, Metric Management, Embedded collaboration and more.
During the Innovation phase, the CSA team drives significant customer value by using Active Metadata to power automation and Innovation in the form of use cases such as Auto PII detection, Active metadata management, dynamic data pipeline management and more.
The CSA team is also the bridge between the Customer Experience Group and Product and Engineering, working closely to ensure customer feedback is communicated to Product, and guiding the future growth of Atlan.
As part of the the CSA team, you will build expertise in tools in the Modern Data Stack and be the trusted advisor to help and guide Customer stakeholders
As part of the CSA team, you will partner closely with Sales, Product, Engineering and Marketing to build thought leadership and expertise in the Active Metadata category!

What makes you a great match for us? 😍

You have 6-10 years of experience in customer facing technical roles (Consulting, Field Engineer, Solutions Engineer, Sales Engineer, Solution Architect).
You have hands-on, management or consulting experience in Data Engineering and/or Analytics.
You are familiar with the tools, terminology, architecture, processes and best practices for Data Warehouses and Data Lakes, ELT/ETL, Business Intelligence, orchestration, and data quality tools.
Highly value prior experience with tools across the data estate including Snowflake, dbt, Fivetran, Airflow, Monte Carlo, and any major BI tool (e.g. Looker, Tableau, Power BI, Sigma and Thoughtspot).
Experienced using APIs and in one or multiple coding languages with a strong preference for Python.
Knowledge of Cloud architecture fundamentals in AWS, Azure and/or GCP - Highly available fault tolerant systems, IAM policies, security groups, networking (vpc peering and privatelink).
Bonus if you have exposure to severless computing, distributed systems, and streaming platforms (e.g. Kafka, Kinesis, Pub/Sub).
Desire to deepen your knowledge in current technologies as well as learn new ones.
Expertise in managing customer challenges to resolution.

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Do your life's best work with Atlan

Shape the future of our products

As part of the Business Team, you play a pivotal role. You are the voice of our users and inform all the important decisions we make. You will work closely with our users and prospects to understand their pain points and feed this information into our product roadmap.

Not only have I been able to understand how the Product Team approaches creating a product, but I’ve also been able to share our customers’ feedback with the team, which directly influences product development. Here, your input can shape everything from the name of a product to the features it needs to have!
Kritika Oberoi
Founder's Staff
I'm the eyes and ears for the product team and give them a clear picture of our users’ feedback, their daily workflows, critical decisions, motivations and more. This helps us build a product that truly solves the problems faced by every human of data that we work with!
Aishwarya Bedekar
Partnerships Manager

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I've been astounded thus far with my experience at Atlan. Everyone is an A+ player, works hard, and believes in the common mission. What I love most is the reflective culture we have. Everyone is self-aware and highlights challenges as opposed to hiding them. Over-communication is paramount, even more so in a remote culture, and I think we do a great job of it.
Andrew Ermogenous
Partnerships Manager
A relentless focus on our core values is at the heart of everything that we do at Atlan. This helps build a strong culture in which professional growth is entwined with business growth, where everyone is committed to constant improvement. I have never met a single person at Atlan who just wants to leave things as they are — we are here to learn, get our hands dirty and push our boundaries!
Mathura Vaidyanathan
Bangalore, India
My first week here had me hit the ground running with speaking to customers, onboarding them, and taking complete ownership of their experience. In my role, I get to collaborate with almost all functions in Atlan and this excellent support system enables me to drive a great customer experience. Being a primary interface between customers and the product team and playing a pivotal role in the growth of the product is both rewarding and fulfilling!
Ashwin Murali
Bangalore, India
From day one, I have been under GREAT mentors who worked hard to upgrade my knowledge and skills. I came from a different work background and yet they were patient with me, while at the same time they recognized my achievements. The people here are so motivated and dedicated, it's contagious! I've never worked for a company that's more welcoming and nurturing as Atlan.
Ma. Isabel Yonzon-Atienza
Manila, Philippines

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Ownership and autonomy from day one

At Atlan, business is all about putting the user first and addressing their needs. So the way your set your goals will be informed by the unique challenges that you need to solve. That’s why you have complete ownership of your projects—you set the priorities, decide on the experiments, and the best way to reach your goals.

Working at Atlan has been one for the books. Waking up every day to the challenge of building the Africa business pipeline has forced me to grow both personally and professionally more ways than I ever imagined. I have naturally grown to approach and tackle challenges differently as well as selectively choose my priorities to maximize my energy.
Quinta Onditi
Consultant
At Atlan, I’ve always been encouraged to take full ownership of my projects from the first day itself. It is Atlan that I’ve got the opportunity to try various experiments to take our product across geographies and industries. Where else would I get so much freedom to experiment and manage my work.
Ujwal Chaudhari
Sales Executive

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