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Senior Customer Engineering Specialist

India

Full Time

At Atlan, we are both proud and humbled by the fact that we are building products that power data teams in more than 50 countries around the world, ranging from small startups to Fortune 500 giants. Our products form the very backbone of our users, have become a part of their daily workflows and directly impact their success.

In the past decade, products like Github helped companies build great engineering cultures. At Atlan, we are on a quest to help build winning data teams of the future.

Every line of code we write, every feature we add, every pixel we create—everything we do—is to help data teams around the world do their lives’ best work.

Let’s show the world how it’s done!

founders sign

(Co-founders of Atlan)

What will you do at Atlan?

  • Offer expert guidance in resolving technical queries raised by customers and prospects utilizing Atlan's services.
  • Serve as a vital technical liaison between our front-line support team and the Engineering division, ensuring seamless communication and efficient troubleshooting.
  • Skillfully diagnose and rectify technical and functional challenges reported by the Customer Happiness team.
  • Implement timely bug fixes to address issues reported by our valued customers, enhancing their overall experience.
  • Provide valuable feedback to the Engineering team regarding recurring issue patterns, recommended design changes, and desired features.
  • Capture and document comprehensive issue resolutions as Runbooks and Knowledge Base articles, equipping teams with readily accessible troubleshooting resources. 

What makes you a match?

  • Demonstrated proficiency in supporting enterprise-grade software products within a technical support team, with a preference for experience in L3 support or higher.
  • Extensive experience in technical debugging, encompassing code navigation (Python/Java), debugger attachment, and thorough log analysis.
  • Robust grasp of Computing and Software fundamentals, including adeptness in Operating Systems (Linux), Network protocols, Storage systems (File Systems), Programming/Scripting, and REST architecture.
  • Familiarity with Cloud technologies and deployments, with a preference for expertise in Kubernetes, AWS, Azure, GCP, and Argo workflows.
  • Exceptional communication skills, with the ability to succinctly articulate problem statements and craft effective solutions.

  • *We are seeking Engineer who can work in the Eastern Standard Time (EST) zone

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Do your life's best work with Atlan

Shape the future of our products

As part of the Business Team, you play a pivotal role. You are the voice of our users and inform all the important decisions we make. You will work closely with our users and prospects to understand their pain points and feed this information into our product roadmap.

Ownership and autonomy from day one

At Atlan, business is all about putting the user first and addressing their needs. So the way your set your goals will be informed by the unique challenges that you need to solve. That’s why you have complete ownership of your projects—you set the priorities, decide on the experiments, and the best way to reach your goals.

Apply for Senior Customer Engineering Specialist

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