Sr. Customer Engineering Specialist

Canada, USA, Mexico (Remote)

Full Time

At Atlan, we are both proud and humbled by the fact that we are building products that power data teams in more than 50 countries around the world, ranging from small startups to Fortune 500 giants. Our products form the very backbone of our users, have become a part of their daily workflows and directly impact their success.

In the past decade, products like Github helped companies build great engineering cultures. At Atlan, we are on a quest to help build winning data teams of the future.

Every line of code we write, every feature we add, every pixel we create—everything we do—is to help data teams around the world do their lives’ best work.

Let’s show the world how it’s done!

founders sign

(Co-founders of Atlan)

What will you do at Atlan?

  • Provide assistance on technical issues raised by customers/prospects using Atlan
  • Act as a technical bridge between our front-line support team and the Engineering team
  • Debug technical/functional issues reported by the Customer Happiness team.
  • Provide bug fixes for customer-reported issues
  • Provide feedback to Engineering on Issue Patterns/Design changes/Features
  • Document issue resolutions as Runbooks / Knowledge Base articles

What makes you a match?

  • Prior experience supporting enterprise software products as part of the technical support team (L3 support or higher preferred)
  • Experience with Technical Debugging - Code browsing (Python/Java), Attaching Code debugger, Log analysis
  • Strong Computing & Software fundamentals - Operating System (Linux), Network, Storage (File Systems), Programming/Scripting, REST
  • Understanding of Cloud technologies/deployments - Kubernetes/AWS/Azure/GCP/Argo [Preferred]
  • Effective communication - Be able to concisely define problem statements and draft solutions.

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Do your life's best work with Atlan

Shape the future of our products

As part of the Business Team, you play a pivotal role. You are the voice of our users and inform all the important decisions we make. You will work closely with our users and prospects to understand their pain points and feed this information into our product roadmap.

Ownership and autonomy from day one

At Atlan, business is all about putting the user first and addressing their needs. So the way your set your goals will be informed by the unique challenges that you need to solve. That’s why you have complete ownership of your projects—you set the priorities, decide on the experiments, and the best way to reach your goals.

Apply for Sr. Customer Engineering Specialist

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